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Elements and Performance Criteria

  1. Plan maintenance for teams
  2. Implement maintenance for teams
  3. Provide guidance
  4. Monitor maintenance quality
  5. Perform human resource management activities at the supervisor level
  6. Perform workplace training tasks

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Maintenance data or schedules include:

Maintenance records

Manufacturers’ maintenance manuals and servicing schedules

Computer maintenance data systems

Service bulletins

Airworthiness Directives (ADs)

Modification incorporation instructions

Repair instructions

Observations and feedback from maintenance personnel and aircrew via Technical Log entries

Aircraft Maintenance Organisation (AMO) internal work instructions or directives

Required resources include:

Personnel

Spares

Lubricants

Consumables

Tools

Special equipment

Personal protective equipment (PPE)

Associated equipment including various items of ground support equipment

Considerations regarding resources also include:

required numbers of personnel and their availability

personnel qualifications, experience and authorisations

availability of the listed resources

Guidance in maintenance activities includes:

Fault diagnosis procedures

Troubleshooting

Damage assessment

Assessment of repair cost effectiveness

Assessment of replacement options

Human factors affecting job performance include:

Individual health and disability

Social psychology

Time pressure and workload

The physical work environment

The possibility of maintenance errors is minimised through:

Varying the extent of supervision according to the nature of the task and work conditions

Allowance for qualification and experience levels within the team

Allowance for human error and "Murphy’s Law" (‘If something can go wrong, it will.’)

Employment relations at supervisor level include:

Resolution or referral to management of complaints and difficulties

Resolution of conflict within the team

Absence of team members from the job

Maintenance of discipline in the performance of maintenance tasks

Allowance for cultural diversity within the team

Knowledge of relevant sections of industrial awards, enterprise agreements, and conditions of employment and service that apply to the particular workplace

Maintenance activities include:

Scheduled maintenance

Unscheduled maintenance

Configuration changes

Modification incorporation

Repairs

Prescribed instructions, policy, procedures and/or regulatory requirements include:

Manufacturers’ operating and maintenance manuals

CASA-approved enterprise operation manuals

Quality procedures and work instructions

WHS policies and instructions, including material safety data sheets (MSDS)

Management directives


Performance Evidence

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria under the specified conditions of assessment, and must include:

planning and implementing team maintenance activities

application of all relevant WHS procedures

observing human factors in team maintenance activities

providing guidance to team members

human resource management at team level

using and compiling the Log of Industrial Experience and Achievement, including an understanding of:

purpose of the Log

its structure and content

responsibility for making entries therein

responsibility for the certification of entries

explaining the role of CASR Part 147 MTOs in the training and competency assessment process, and of the role of supervisors in assisting workplace competency assessors.

It is essential that maintenance requirements are fully identified and that all applicable aspects of supervision, supervisor level human resource management and involvement in workplace training and competency assessment are identified and applied.


Knowledge Evidence

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

applicable Commonwealth, state and territory WHS regulations, and enterprise WHS instructions

the correct use of applicable items of PPE

the requirement for Confined Space Entry Permits and related training

applicable MSDS

Air Transport Association (ATA) 113 Specification for Maintenance Human Factors Guidelines, and of the following human factor elements:

general factors, including:

weaknesses in task design and support

motivation and attitudes, task demands and limitations in performance

cooperative work, communication and leadership

allocation of resources, workload, work conditions and double standards

aspects relating to the task, including:

physical and mental work

features of the task which limit efficiency or safety performance, including constraints such as signing-off and shift changeover; time pressures, information sources, trouble shooting methods, tools and equipment

task performance levels: skill-based, rule-based and knowledge-based; and the limitations encountered in each category

complex and interrelated aircraft systems

limitations of individual performance, including:

the sources and effects of fatigue, detection and countermeasures

vision and lighting

hearing and noise

memory - short and long term

claustrophobia and acrophobia

the influence of external factors, including:

maintainability of aircraft

guidance availability

social environment

physical environment, including the effects of extremes of heat and cold, and countermeasures (e.g. limited periods of exposure); noise and fumes; motion and vibration

the causes of variability in human performance, including:

effects of arousal

limitations of perception

limitations of memory, and management of these

limitations of decision-making

limitations of motor-functioning

information processing

factors that degrade performance, including:

risk motivation

individual differences (e.g. depth of training and experience)

health

alcohol and drugs

errors in maintenance tasks, including:

omissions, incorrect installation and wrong parts

assumptions

error management by minimisation, capture and tolerance

human factors within groups, including:

the distinction between groups and teams; coordination and synergy

types of groups: horizontal (same level of personnel) and vertical (different functions)

group characteristics; reducing overall task time; coordination

team characteristics; performance exceeds sum of individual performances

factors which lead to effective working in groups and teams: interaction, participation, open communication, clear expectations, shared leadership and self-assessment

team building

communication: the process and feedback

organisational aspects, including:

functions and dysfunctionality

double standards: professionalism, procedures and time pressure

organisational culture, professional culture and work-group culture; and peer pressure

violation of regulations, procedures and processes, including:

organisational failure: latent failure, error-provoking conditions and unsafe acts

organisational learning

maintenance error management program

the National MEA Aeroskills Training Package, including relevant units of competency and qualification training pathways.